Click on the deposit button in the top right corner, a list on the left side bar will show what deposit methods are available for you to use. You can then select your preferred payment method and follow the simple instructions.

Currently, we are only accepting MYR currencies to deposit and place a bet in W138.

The minimum deposit amount, per transaction, is MYR 25.

There is no limit to the number of deposit transactions you may make into your W138 account.

You can add and edit your payment details once logged in by selecting Deposit. If you fund your account using multiple payment methods, we are required to process any withdrawal request you make proportionally between the methods you have used to deposit with. When you request a withdrawal, it will be reviewed and we will contact you via email within 24 hours to confirm where the funds will be sent.

To check your deposit summary, login to your account and click the Transaction History > Deposit.

No, deposit using third party accounts is not allowed. All deposits into your W138 account must originate from you, in that full name of depositor must match your registered name at W138.W138 reserves the right to reject any deposit transactions made by third party(ies) or require verification documents from you before the fund is processed to be available in your W138 account.

Yes, you can. However, it depends on your registered currency and the country you are residing. You may check available deposit methods for your account in the answer for: "How do I deposit funds into my account? “or contact our Customer Service Team for more details.

There are no fees for depositing into your W138 account.

W138 is currenty supporting All mobile network providers in Malaysia market which are Maxis , Digi , Celcome,U Mobile，Unifi and more.

1. Depending on the payment method used to fund your W138 account, deposits can be made instantly using e-wallet systems or Help2pay . We also accept deposits via local pay of which clearance times vary.or Live Help.

There are many possible reasons why this may occur, but most of them can be easily fixed.

1. If your payment details are incorrect any deposit will be declined by your bank or payment provider. When logged into your account you can review and amend your payment details on the Deposit section of the website.
2. For reasons beyond our control, some card issuers may block your transactions, particularly if this is the first time you have used W138. We would advise you to contact your bank or payment provider and they should be able to resolve it for you.

Note: If it's not any of the above and seems a bit more complicated, please get in touch with our Customer Service Team..

Let’s make sure we find it! Please first check your bank account to see if the money has been deducted from your account. If it has, then Contact Us. In some cases we will ask for a print screen of the transaction just to make sure.

Extra security checks and communication between banks can sometimes mean that the deposit is not reflected into your playing balance immediately. If the funds have already been taken from your bank account, the deposit should be credited to your balance with us shortly. If you need any additional help, you can contact our Customer Support either by Live Chat or email [email protected]

Your payment transaction may be rejected by W138 or the third-party payment service provider. If your payment transaction was rejected, you may wish to try the following steps below:

1. Check and ensure that there are sufficient funds available in your payment account to complete the transaction.
2. Check with your card issuer and ensure that your card is allowed to be used for online gaming as there may be restrictions for certain cards.
3. If a particular card is rejected, you may wish to use an alternative payment method to complete your payment transaction.
4. Please contact our Customer Service TeamCustomer Service Team. if the problem persists.

During the payment transaction, there is a possibility that your card may be rejected by W138 or the third-party payment service provider.

Your card may be rejected by W138 if there are any discrepancies between your payment information stored with W138 and the information you provide at the third-party payment service provider website. W138 is not able to process the payment transaction unless the information on both sides matches and is correct.

Your card may be rejected by the third-party payment service provider due to one or more of the possible reasons below.

1. Invalid or incorrect payment information.
2. Insufficient funds in your payment account.
3. Issuing bank has declined the transaction.

In such cases, you may wish to use an alternative payment method to complete your payment transaction.

This happens when you have previously used the same account number. In order to proceed further, please contact us via Live Chat or email to [email protected] and advise if you have registered more than one W138 account or have had a previous W138 account closed. You will also be required to provide us with details of such account(s).

You are being asked this information because a relationship has been established between your account and another account currently under review. These types of reviews are common and necessary in order to ensure the safety of players’ accounts and integrity of our site.

If a deposit has taken longer than usual, and it has not been credited on your account, please contact us via Live Chat or email to [email protected]

To check your deposit summary, login to your account and click the Transaction History > Deposit.

Yes. However, you must follow all the instructions in order to get your payment automatically processed.

Yes, you can. However, it depends on your registered currency and the country you are residing. You may check available deposit methods for your account in the answer for: "How do I deposit funds into my account? or contact our Customer Service Team for more details.